Privacy Policy

This privacy policy sets out how Cuddles App, Inc. (“Cuddles”) uses and protects any information that you give Cuddles when you use this website or use our mobile application (“App”). Cuddles is committed to ensuring that your privacy is protected. By visiting our website or using or downloading our App, you agree that your personal information will be handled as described herein or as described in our Terms & Conditions. The Cuddles Terms & Conditions are incorporated by reference into this policy. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement and our Terms & Conditions. Cuddles may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. We may also choose to email you at the email address that we have on file for you to let you know of any changes to this policy or other changes to our website and App. This policy is effective from 19th of December, 2021.

What we collect

We may collect the following information:

  • account creation information including your name, email address, phone number, and password
  • images you choose to upload to the website
  • payment processing information including your billing address, credit or debit card information, account title, banking information and other relevant payment processing information
  • contact information including email address or postal address
  • your contacts such as contact information of people you add to, or notify of, your Cuddles Booking
  • communications you send us including customer support messages and communications with Pet Providers through our website or other platforms
  • social media data
  • Cuddles Booking information including current and past booking details
  • other information relevant to customer surveys, customer services, information gathered in any chat features or through our careers page
  • We may automatically collect information about your use of our website and App through cookies, web beacons, and other technologies, including geolocation technology and technologies designed for mobile apps - such as: your IP address, your domain name, your browser type and operating system, information about your device such as the type brand and model, web pages you view on the website, links you click on the website, the length of time you visit our website, your location (city and state) based on your IP address, mobile device ID, activities within the App, and the referring URL that led you to our website; additionally, if you upload images we may collect information on the number of images on your device, Apple’s or Android’s unique identifier for each image, the original file name, timestamps related to the image and image dimensions and orientation.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or
  • other information which we think you may find interesting using the email address which you have provided. We may also use push and text notifications. Please note that it may take up to 10 business days to opt-out of such promotional communications (if you choose to opt-out by following the opt-out instructions in our communications).
  • To comply with legal obligations, as part of our general business operations, and for other business administration purposes.
  • We may share your information, including personal information as follows:
    • We disclose the information we collect from you to service providers, contractors, agents, or payment processing companies who perform functions on our behalf. These service providers include entities that host our website and App, pet services providers, payment processing companies, entities that assist us in communicating with you, entities that assist us in conducting our marketing and analytics activities, and other entities that further our business needs.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.

Aggregate Information

We aggregate personal information collected directly from you, information generated about you by us, and information obtained from third parties (with your consent, where required) with personal information collected about other users in order to produce general statistics that cannot be linked to you or any other specific user. Information that has been aggregated and de-identified is no longer considered “personal information” and may be subsequently used for any purpose.Business Transfers

We may choose to buy or sell assets. In these types of transactions, customer information is typically one of the business assets that would be transferred. Also, if we (or our assets) are acquired, or if we go out of business, enter bankruptcy, or go through some other change of control, Personal Information could be one of the assets transferred to or acquired by a third party.


We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. You must prevent unauthorized access to your account and Personal Information by selecting and protecting your password and/or other sign-on mechanism appropriately and limiting access to your computer or device and browser by signing off after you have finished accessing your account. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time.How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to us.
  • We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

International Transfers of Information

Information about you will be transferred to, or accessed by, entities located around the world as described in this Privacy Policy. Some of these entities may be located in countries (such as the United States) that do not provide an equivalent level of protection for Personal Information as your home country.


Our Services are not directed at or intended for use by children. We do not knowingly collect information from children under 16 years of age. If you become aware that your child or any child under your care has provided us with information without your consent, please contact us at using the contact details listed in the Contact Us section below.

For California Residents

California law permits residents of California to request certain details about how their information is shared with third parties for direct marketing purposes. If you are a California resident and would like a copy of this notice, please submit a written request to the contact details listed in the Contact Us section below.

Contact Us

If you have questions about the privacy aspects of using our website or App or would like to make a compliant, please contact us at